FAQ

Billing

How does Ileen pricing work?

Freelancers pay per use: 1 credit = €1 (before tax). There is no monthly fee, and top-ups do not expire while your account is active. Small Team is €39/month (excl. VAT): it includes €20 of credits with every charge (cumulative, they do not expire while your account is active) and up to 3 collaborators, charged when you subscribe and then on the 1st of each month, until you cancel. Enterprise accounts (Startup, Scale and Enterprise Managed) are monthly plans that include credits equal to their fee. See the full Pricing page.

Can I get a refund?

No. Credit purchases (top-ups and auto-refills) and subscription fees are final and non-refundable, including unused credits and the unused part of a billing period (section 5.3 of the Terms of Service). If you think you were charged by mistake, contact support.

What payment methods do you accept?

The payment methods that Stripe offers in the app: cards such as Visa, Mastercard and Amex, and other methods where enabled. Add or remove cards from User menu → Credits & Billing → Manage in Stripe.

What is auto-refill?

Auto-refill tops up your balance automatically when it drops below a threshold you set. Configure it in Credits & Billing — set a threshold (e.g. €20) and a refill amount (e.g. €50). See Managing credits.

How do I get an Enterprise account?

Enterprise is one plan for every company, whatever its size. Choose it for the support hours, development hours or managed hosting on your own domain you need. Enterprise accounts are set up by our team. Contact us at support@hypaz.com. Sign-ups on this website always create Freelancers accounts.

Product

What are the four modes?

Design, Develop and Content are available on every account. Deploy mode is available on Enterprise accounts. Project sharing is available on Small Team and Enterprise accounts.

Mode	Business need
🎨 Design	New software projects — from idea to running code
💻 Develop	AI assistance on existing codebases (AMS, ongoing dev)
📝 Content	Marketing copy, social posts, changelogs
🚀 Deploy	Conversational cloud deployments — choose your provider (AWS, GCP, Vercel, etc.)

Can I switch between modes?

Yes — use the mode selector in the sidebar footer at any time. On mobile, tap Menu in the top row to open the sidebar first. Your last used mode is remembered between sessions.

Can I use Ileen on my phone or tablet?

Yes — open ileen.hypaz.com in your mobile browser while online and sign in with your usual account. No installation is required. Design, Develop, Content, and Deploy have layouts for smaller screens, with touch-friendly actions and panels that open when you need them. The top-row assistant button opens documentation help; Menu → account menu gives you account settings and Credits & Billing. See Ileen on mobile for practical workflows.

Will my work follow me when I change devices?

Sign in with the same account to access your saved projects. Save or submit work before switching devices: unsent messages and unfinished forms are not promised to sync live. This is an online web app, not an offline or native-app workflow. A larger screen may help with complex reviews or provider setup, and virtual keyboards behave differently across devices.

Where do I add deployment credentials on mobile?

Tap Secrets in Deploy, or Go to Secrets Panel in the conversation. Add the credential in the secure form — never in chat — and choose Store Securely. Saving does not resume the deployment automatically; explicitly choose Resume in the Secrets Panel when you are ready. See the mobile Secrets walkthrough.

What file types can I attach to the Architect chat?

Images (PNG, JPG, GIF, WebP), text files, source code, PDFs, and Office documents. Files are used as persistent context throughout the conversation.

Do repositories need to be empty for Design Mode?

Yes — in Design Mode, Ileen pushes the initial commit and project structure. Repositories must be empty before you connect them. See Git credentials.

What happens if a coding task fails?

The failed task is shown with a ✗ status and an error detail. Most failures resolve on retry. If they don’t, refine the task description in the Prompt Engineer with additional context about the error. See Run Task.

Which cloud provider does Deploy Mode use?

Deploy Mode is provider-agnostic — you choose where to deploy. It supports AWS, GCP, Vercel, Netlify, Railway, Fly.io, DigitalOcean, Azure, and managed services like MongoDB Atlas, Supabase, Upstash, and more. Ileen itself runs on GCP, but your projects can run anywhere.

Can I see what the Deploy Agent is doing while it works?

Yes — open the project in Deploy Mode and watch the Agent activity panel. It refreshes approximately every three seconds, with safe observations such as inspecting repositories, checking access, or executing build and deployment commands. Expand Recent activity for the last 20 observations; the history remains available after a refresh.

These are activity reports, not private reasoning, raw commands, credential values, or a percentage complete. Agent run finished does not necessarily mean your app is deployed: the turn may have a partial result or need your input. After more than two minutes without an observation, a warning appears; it does not by itself prove the job failed.

See Live agent activity.

Can I use Develop Mode on a private repository?

Yes — provide a Personal Access Token with read/write access when connecting the repository. See Git credentials.

What permissions does Ileen need on my repository?

Ileen only needs access to repository content on GitHub. It does not require organisation admin, CI/CD, or webhook permissions.

Use a fine-grained GitHub Personal Access Token with these repository permissions:

Permission	Access
Metadata	Read
Contents	Read and Write
Commit statuses	Read and Write
Merge queues	Read and Write
Pull requests	Read and Write

See the full Git credentials guide for step-by-step instructions.

Technical

Is my code sent to a third party?

Ileen relies on external AI services to power its features. Code and project data are sent to these services for processing. Ileen does not sell or share your data. See our Privacy Policy for full details.

Where is my data stored?

Project data and conversation history are stored in MongoDB Atlas (EU region). Credentials are encrypted at rest. Stripe handles all payment data.

Is my code private?

Yes. Your projects, prompts and generated code belong to you and are never used to train third-party models.

Account

Can I invite teammates?

Yes, while project sharing is turned on for your account. Open the user menu (bottom-left) and choose Project sharing. From there you can select a project, invite collaborators by email, copy invite links, and manage active or pending members. All usage by invited collaborators is billed to the project owner’s account. If Project sharing is missing from the menu, project sharing is turned off for your account; see Feature Flags. See the collaboration guide for full details.

Can my whole company use Ileen without everyone adding a card?

Yes, with Enterprise Team on an Enterprise account. The company owner invites colleagues by email; each one gets their own login and works on the company’s projects, and all usage is billed to the company’s credits. Team members never add a payment method. See Enterprise Team. To have it switched on, contact support@hypaz.com.

Project sharing (project collaboration) shares one project with people who already have an Ileen account. Enterprise Team gives new people access to your whole company workspace, billed to the company. See Collaborating on Projects and Enterprise Team.

I forgot my password. How do I reset it?

Click Log in from the landing page, then click the Forgot password? link. Enter your email address and we’ll send you a reset link. The link is valid for a limited time — if it expires, request a new one from the login page.

How do I export my data?

From your Account page (user menu → Account), scroll to the Privacy & Consent section and click Download My Data. You’ll receive a JSON file with all personal data Ileen holds about you, in line with GDPR Article 20 (right of portability).

How do I delete my account?

From your Account page (user menu → Account), scroll to the Danger Zone section at the bottom and click Delete Account. You’ll need to type DELETE in the confirmation field. This action is irreversible — all projects and personal data are permanently removed. Payment and invoicing records that the law requires us to keep (10 years under Italian tax law) are retained, limited to what is required. See Account Setup for details.

Privacy & Data

Under GDPR, you have the right to access, rectify, erase, port, and object to the processing of your personal data. See the full summary on our Privacy & Legal page.

Cookie consent preferences can be updated at any time via User menu → Account → Privacy → Cookie Preferences. For full details, see our Cookie Policy.

How do I request data export or erasure?

From your Account page, use the data export and account deletion options. Alternatively, email support@hypaz.com and we will process your request within 30 days as required by GDPR.

Can I get a Data Processing Agreement (DPA)?

Yes — a DPA under Article 28 of the GDPR is available on request. Contact support@hypaz.com to request a copy.

FAQ