FAQ
Billing
How does Ileen pricing work?
Prepaid credits — 1 credit = €1 (before tax). Buy credits upfront and they are consumed as AI agents run. No subscriptions, no expiry. See the full Pricing page.
Can I get a refund?
Yes — unused credits are refundable on request within 14 days of purchase. Contact support.
What payment methods do you accept?
Any card that Stripe supports: Visa, Mastercard, Amex, and many local methods. Add or remove cards from User menu → Credits & Billing → Manage in Stripe.
What is auto-refill?
Auto-refill tops up your balance automatically when it drops below a threshold you set. Configure it in Credits & Billing — set a threshold (e.g. €20) and a refill amount (e.g. €50). See Managing credits.
Product
What are the four modes?
| Mode | Business need |
|---|---|
| 🎨 Design | New software projects — from idea to running code |
| 💻 Develop | AI assistance on existing codebases (AMS, ongoing dev) |
| 📝 Content | Marketing copy, social posts, changelogs |
| 🚀 Deploy | Autonomous cloud deployments on GCP |
Can I switch between modes?
Yes — use the mode selector in the sidebar footer at any time. Your last used mode is remembered between sessions.
What file types can I attach to the Architect chat?
Images (PNG, JPG, GIF, WebP), text files, source code, PDFs, and Office documents. Files are used as persistent context throughout the conversation.
Do repositories need to be empty for Design Mode?
Yes — in Design Mode, Ileen pushes the initial commit and project structure. Repositories must be empty before you connect them. See Git credentials.
What happens if a coding task fails?
The failed task is shown with a ✗ status and an error detail. Most failures resolve on retry. If they don’t, refine the task description in the Prompt Engineer with additional context about the error. See Task Queue.
Which cloud provider does Deploy Mode use?
GCP (Google Cloud Platform). You provide a service account with the required IAM roles; Ileen handles all provisioning via Cloud Run, Cloud SQL, Cloud Storage, and Secret Manager.
Can I use Develop Mode on a private repository?
Yes — provide a Personal Access Token with read/write access when connecting the repository. See Git credentials.
Technical
Is my code sent to a third party?
Ileen uses Anthropic Claude as its LLM. Code and project data are sent to Anthropic’s API for processing. Ileen does not sell or share your data. See our Privacy Policy for full details.
Where is my data stored?
Project data and conversation history are stored in MongoDB Atlas (EU region). Credentials are encrypted at rest. Stripe handles all payment data.
Is my code private?
Yes. Your projects, prompts and generated code belong to you and are never used to train third-party models.
Account
Can I invite teammates?
Team management is on the roadmap — for now each user has their own account and balance.