FAQ
Billing
How does Ileen pricing work?
Prepaid credits — 1 credit = €1 (before tax). Buy credits upfront and they are consumed as AI agents run. No subscriptions, no expiry. See the full Pricing page.
Can I get a refund?
Yes — unused credits are refundable on request within 14 days of purchase. Contact support.
What payment methods do you accept?
Any card that Stripe supports: Visa, Mastercard, Amex, and many local methods. Add or remove cards from User menu → Balance & Billing → Manage in Stripe.
What is auto-refill?
Auto-refill tops up your balance automatically when it drops below a threshold you set. Configure it in Balance & Billing — set a threshold (e.g. €20) and a refill amount (e.g. €50). See Managing credits.
Product
What are the four modes?
| Mode | Business need |
|---|---|
| 🎨 Design | New software projects — from idea to running code |
| 💻 Develop | AI assistance on existing codebases (AMS, ongoing dev) |
| 📝 Content | Marketing copy, social posts, changelogs |
| 🚀 Deploy | Autonomous cloud deployments on GCP |
Can I switch between modes?
Yes — use the mode selector in the sidebar footer at any time. Your last used mode is remembered between sessions.
What file types can I attach to the Architect chat?
Images (PNG, JPG, GIF, WebP), text files, source code, PDFs, and Office documents. Files are used as persistent context throughout the conversation.
Do repositories need to be empty for Design Mode?
Yes — in Design Mode, Ileen pushes the initial commit and project structure. Repositories must be empty before you connect them. See Git credentials.
What happens if a coding task fails?
The failed task is shown with a ✗ status and an error detail. Most failures resolve on retry. If they don’t, refine the task description in the Prompt Engineer with additional context about the error. See Run Task.
Which cloud provider does Deploy Mode use?
GCP (Google Cloud Platform). You provide a service account with the required IAM roles; Ileen handles all provisioning via Cloud Run, Cloud SQL, Cloud Storage, and Secret Manager.
Can I use Develop Mode on a private repository?
Yes — provide a Personal Access Token with read/write access when connecting the repository. See Git credentials.
What permissions does Ileen need on my repository?
Ileen only needs access to repository content on GitHub. It does not require organisation admin, CI/CD, or webhook permissions.
Use a fine-grained GitHub Personal Access Token with these repository permissions:
| Permission | Access |
|---|---|
| Metadata | Read |
| Contents | Read and Write |
| Commit statuses | Read and Write |
| Merge queues | Read and Write |
| Pull requests | Read and Write |
See the full Git credentials guide for step-by-step instructions.
Technical
Is my code sent to a third party?
Ileen relies on external AI services to power its features. Code and project data are sent to these services for processing. Ileen does not sell or share your data. See our Privacy Policy for full details.
Where is my data stored?
Project data and conversation history are stored in MongoDB Atlas (EU region). Credentials are encrypted at rest. Stripe handles all payment data.
Is my code private?
Yes. Your projects, prompts and generated code belong to you and are never used to train third-party models.
Account
Can I invite teammates?
Yes! Open the user menu (bottom-left) and choose Team. From there you can select a project, invite collaborators by email, copy invite links, and manage active or pending members. All usage by invited collaborators is billed to the project owner’s account. See the collaboration guide for full details.
Privacy & Data
What are my GDPR rights?
Under GDPR, you have the right to access, rectify, erase, port, and object to the processing of your personal data. See the full summary on our Privacy & Legal page.
How do I manage cookies and consent?
Cookie consent preferences can be updated at any time via the Manage Cookies link in the app sidebar or footer. For full details, see our Cookie Policy.
How do I request data export or erasure?
From your Account page, use the data export and account deletion options. Alternatively, email support@hypaz.com and we will process your request within 30 days as required by GDPR.
Can I get a Data Processing Agreement (DPA)?
Yes — a DPA under Article 28 of the GDPR is available on request. Contact support@hypaz.com to request a copy.