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Credits & Invoices

Every LLM call in Ileen deducts from your prepaid credit balance. This page covers how the ledger works and how to reconcile it with your Stripe invoices.

Credit ledger

  • Every deduction is recorded with the timestamp, agent, project and token counts used.
  • Your balance is the sum of all top-ups minus all deductions.
  • New work cannot start when your balance is zero or negative: the request is refused until you add credits (or auto-refill does).
  • A cost that is reconciled after a call has finished can take the balance slightly below zero. The negative amount is offset against the next credits you buy or receive.

Invoices

  • Each top-up creates a Stripe Invoice (with automatic_tax enabled).
  • Invoices are finalised and paid in the same API call.
  • You can download any historical invoice from the Stripe portal (User menu → Credits & Billing → Manage in Stripe).
  • On the Small Team plan, each monthly charge creates an invoice for the plan price and adds the included credits to your balance. Those credits are cumulative — they add up and do not expire while your account is active.

Refunds

Credit purchases (top-ups and auto-refills) and subscription fees are final and non-refundable, including unused credits and the unused part of a billing period. This is set out in section 5.3 of the Terms of Service. If you think you were charged by mistake, contact support.

Exporting usage

Per-agent, per-project and per-mode breakdowns are available in the Usage Dashboard (User menu → Usage Dashboard). A CSV export is on the roadmap.

Billing for collaborative projects

On an Enterprise account, when you invite collaborators to a project, all usage is billed to you as the project owner:

  • Every AI job a member runs deducts from your credit balance.
  • Usage appears in your Usage Dashboard, attributed to the project.
  • Members are not charged and do not need to set up billing.
  • If your balance reaches zero, jobs will fail for all collaborators until you top up.

See Collaborating on Projects for the full guide on inviting members and managing access.

Billing for Enterprise Team members

When the company owner invites colleagues with Enterprise Team, all their usage is billed to the company:

  • Team members have no payment method and no credits of their own, and cannot add either.
  • Every AI job a team member runs deducts from the company’s credit balance, and the owner’s auto-refill, if enabled, tops it up for the whole team.
  • If the balance reaches zero and cannot be topped up, nothing new can start for anyone in the team until the owner adds credits.