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Ileen Docs

Credits & Invoices

Every LLM call in Ileen deducts from your prepaid credit balance. This page covers how the ledger works and how to reconcile it with your Stripe invoices.

Credit ledger

  • Every deduction is recorded with the timestamp, agent, project and token counts used.
  • Your balance is the sum of all top-ups minus all deductions.
  • Deductions can never take the balance below zero — if your balance is insufficient the call is surfaced as an error rather than an overdraft.

Invoices

  • Each top-up creates a Stripe Invoice (with automatic_tax enabled).
  • Invoices are finalised and paid in the same API call.
  • You can download any historical invoice from the Stripe portal (User menu → Credits & Billing → Manage in Stripe).

Refunds

Unused credits are refundable on request within 14 days of the purchase, in line with EU consumer law. Contact support to initiate a refund.

Exporting usage

Per-agent, per-project and per-mode breakdowns are available in the Usage Dashboard (User menu → Usage Dashboard). A CSV export is on the roadmap.