Feature Flags

Ileen continuously evolves with new capabilities, workflow improvements, and experimental tools. To make sure every feature is stable and reliable before it reaches everyone, we use feature flags — a way to gradually introduce changes to the platform.

What are feature flags?

A feature flag is like a switch that controls who can see and use a particular feature. It lets us:

Roll out gradually — new features can be enabled for a small group of users first, so we can gather feedback and fix issues before a wider release.
Test safely — experimental capabilities can be turned on for early adopters without affecting the experience of everyone else.
Respond quickly — if something goes wrong, a flag can be turned off instantly without deploying new code or disrupting the platform.

This means you may sometimes notice that a feature mentioned in our changelog or by another user is not yet available in your account — that’s by design and temporary.

What can be turned off

Ileen is organised in modes (Design, Develop, Content and Deploy), steps inside each mode (for example Branch Compare in Develop) and a few account features:

Project sharing — inviting collaborators and their access to your projects. See Collaborating on Projects.
External portal — giving outside reviewers access to a project’s Architect panel. See External Clients.
Enterprise team — inviting colleagues into your company’s workspace, who work on the company’s projects at the company’s expense. See Enterprise Team. It is included in Enterprise accounts and switched on when our team sets up your company’s workspace.
Docs assistant — the Ask Ileen AI assistant in the sidebar and on mobile.

Each switch is set per account. Ileen can turn a mode, a step or an account feature on or off for your account, for example while it is still being rolled out or when it is not part of the access granted to your account.

Freelancers, Small Team and Enterprise accounts

Accounts created on the website start as Freelancers. On a Freelancers account, Deploy mode, project sharing, the external client portal and the Ask Ileen AI assistant are turned off. Small Team adds project sharing (up to 3 collaborators). Enterprise accounts, set up by our team, have every feature turned on. See Pricing.

Your individual settings always take precedence over the plan and the platform defaults: a change to the defaults affects only accounts that have no setting of their own.

How it looks in the app

A mode or step that is turned off is hidden: it does not appear in the mode selector or the sidebar.
If the mode you are in becomes unavailable, Ileen moves you to one that is still available. In Develop, a step that is turned off is not offered; if you are on its screen, it shows This workflow is currently unavailable. Select another workflow.
Buttons and menu items for a turned-off account feature (for example Project sharing or External Clients) are hidden.

Team members follow the company’s account

If you joined through Enterprise Team, the modes, steps and features you see are those of the company’s account, not settings of your own. If the company’s workspace is switched off, you see This workspace is not active. Please contact your company administrator.

Shared projects follow the owner’s account

When you work on a project that someone shared with you, the modes, steps and features that apply are the project owner’s, not yours. If the owner has a step turned off, you will not see it for that project. If the owner has project sharing turned off, the project is no longer available to you at all.

Messages you may see

Message	What it means	What to do
This feature is not available for your account.	The feature is turned off for your account.	Ask support if you need it.
This feature is not available for this project. Contact the project owner.	The feature is turned off for the project owner’s account.	Ask the project owner.
This project’s owner no longer shares it with you.	The owner has project sharing turned off.	Ask the project owner.
This workspace is not active. Please contact your company administrator.	Your company’s team workspace is suspended or switched off.	Contact the company administrator. Nothing is deleted; access returns when the workspace is active again.
This feature is not available.	The request is not recognised by the feature access rules.	Try again; contact support if it keeps happening.
We could not verify access to this feature. Please try again shortly.	A temporary service issue. Nothing has changed.	Try again in a moment.

How to request access

If you have heard about a feature and would like to try it before it is generally available, you can reach out to us:

📧 Email support@hypaz.com with:

Your account email address
A brief description of the feature you are interested in
(Optional) A short note on how you plan to use it — this helps us prioritise which early-access requests to approve

We review every request and will let you know if the feature can be enabled for your account. Early-access users sometimes help shape the final design, so your feedback is genuinely valuable.

What happens when a feature graduates

When a feature has been stable long enough and we are confident it works well for everyone, we remove the flag and make it available to all users. At that point:

The feature appears normally in the interface — no greyed-out states, no hidden sections.
It is fully supported and covered by our documentation and support channels.
You do not need to take any action — the change happens automatically.

FAQ

I saw a feature in a tutorial but it’s not in my account. Why?
The feature is likely behind a flag and hasn’t reached your account yet. Send us an email at support@hypaz.com to ask about it.

Why is Branch Compare missing from my sidebar?
Branch Compare is on by default. If it is missing, it has been turned off for your account. Ask support to check.

Will my projects be affected when a feature is turned off?
No. Your projects, credits and settings stay as they are. Project sharing is the exception: collaborators lose access when it is turned off. See Collaborating on Projects.

Can I request a feature that doesn’t exist yet?
Feature flags control access to things that are already built. If you have an idea for something new, we would love to hear about it — send it to support@hypaz.com and it will reach the right team.