Feature Flags
Ileen continuously evolves with new capabilities, workflow improvements, and experimental tools. To make sure every feature is stable and reliable before it reaches everyone, we use feature flags — a way to gradually introduce changes to the platform.
What are feature flags?
A feature flag is like a switch that controls who can see and use a particular feature. It lets us:
- Roll out gradually — new features can be enabled for a small group of users first, so we can gather feedback and fix issues before a wider release.
- Test safely — experimental capabilities can be turned on for early adopters without affecting the experience of everyone else.
- Respond quickly — if something goes wrong, a flag can be turned off instantly without deploying new code or disrupting the platform.
This means you may sometimes notice that a feature mentioned in our changelog or by another user is not yet available in your account — that’s by design and temporary.
How feature flags appear in the app
When a feature flag is active for your account, the feature appears and works normally — you do not need to do anything special to use it.
When a feature is not yet enabled for your account, you may see one or more of the following in the Ileen interface:
- A greyed-out mode — a mode or option appears in the interface but is not clickable. Hovering over it may show a brief note that it is not yet enabled for your account.
- A hidden section — the feature or step is simply not shown. The interface looks exactly as it did before, with no visible indication that something is rolling out.
- A “beta” badge — some features show a small badge or label indicating they are in a testing phase and may still change.
How to request access
If you have heard about a feature and would like to try it before it is generally available, you can reach out to us:
📧 Email support@hypaz.com with:
- Your account email address
- A brief description of the feature you are interested in
- (Optional) A short note on how you plan to use it — this helps us prioritise which early-access requests to approve
We review every request and will let you know if the feature can be enabled for your account. Early-access users sometimes help shape the final design, so your feedback is genuinely valuable.
What happens when a feature graduates
When a feature has been stable long enough and we are confident it works well for everyone, we remove the flag and make it available to all users. At that point:
- The feature appears normally in the interface — no greyed-out states, no hidden sections.
- It is fully supported and covered by our documentation and support channels.
- You do not need to take any action — the change happens automatically.
FAQ
I saw a feature in a tutorial but it’s not in my account. Why?
The feature is likely behind a flag and hasn’t reached your account yet. Send
us an email at support@hypaz.com to ask about it.
Will I lose access if I’m part of an early-access group?
Extremely rarely. We may remove a flag if a feature turns out not to work as
expected, but we always notify affected users beforehand.
Can I request a feature that doesn’t exist yet?
Feature flags control access to things that are already built. If you have an
idea for something new, we would love to hear about it — send it to
support@hypaz.com and it will reach the right team.